Advice from Hertfordshire Constabulary for dealing with phone calls you receive.
Challenge the caller:
- Are you expecting the call?
- Do you know who is calling?
- Always suspect anyone you don’t know, regardless of who they claim to be.
- Do not answer personal questions
- NEVER part with any of your personal information.
Remember, the police and bank would never ask for such details as your PIN or account numbers. They would also never ask you to withdraw money.
In a phone call, if you feel uncomfortable or suspicious:
- Leave the conversation.
- If you are not happy talking to someone or feel suspicious about what they are saying you should end the call by hanging up.
- After the call, if you think it was suspicious tell the police – call 101.
Remember the caller may not hang up meaning you will be reconnected to them. So please only call when you hear the dialling tone. Or, use a mobile phone or ask a neighbour or relative if you can use their phone.
When you are next called on the phone remember 'CALL':
- Challenge the caller
- Answer NO personal questions
- Leave the conversation
- Let the Police know – Dial 101.
Please share this information with your relatives and neighbours.