Coronavirus (COVID-19) parking advice

Parking restriction enforcement

The enforcement of all parking restrictions will continue through any lockdown periods and in all COVID-19 tiers. This will enable us to respond to any increase in parking levels on local roads, enforce resident permit bays in Controlled Parking Zones, on-street Pay and Park and limited wait bays.

Health care and critical workers displaying the locally arranged Central London Community Healthcare NHS Trust pass and national parking pass issued by their employer will continue to be able to park in resident permit bays, shared use bays, Pay and Park bays and our car parks free of charge, pending any change of policy by the Government. Parking in bus stops, taxi ranks, suspended bays, disabled bays (without a blue badge), zigzags or on yellow lines obstructing pedestrians or traffic is not permitted.

Car parks

Our surface car parks are open 24 hours a day. Our multi-storey car parks: Water Gardens (North) Hemel Hempstead is open daily 6am to 6pm and Lower Kings Road, Berkhamsted is open daily 7am to 1am. We advise customers to pay by phone if possible and by contactless card if not. As with touching any other street furniture, we recommend washing or sanitising your hands after using the Pay and Park machines. Lines have been marked around the Pay and Park machines in our car parks to help maintain social distancing. For more information about our car parks, including location, prices and maximum stay, please visit our car parks page.

For information concerning privately owned car parks (such as Marlowes Shopping Centre, Riverside, NCP, Waitrose, Apsley retail park, London Northwestern, and Jarman Park) please visit their individual websites.

On-street parking

All waiting restrictions are being enforced.

We recommend that Pay and Park payment is made by contactless card and that you wash or sanitise your hands after use.

Residential areas (including Controlled Parking Zones)

All waiting restrictions are being enforced in CPZs and other residential areas.

Residents in Controlled Parking zones should check that their resident permit has not expired and reapply for one if it has.

If you have a street or neighbourhood WhatsApp group, Facebook or similar, please use these to help any neighbours who may still require parking where there are waiting restrictions to find safe off-street parking.

Residents requiring advice concerning resident permits or visitor parking sessions can email or telephone 01908 223505.

Penalty Charge Notices, permit and visitor parking sessions 

Please address queries concerning Penalty Charge Notices (PCNs/parking tickets), resident permits and visitor parking sessions to or telephone 01908 223505. As many of our colleagues are working from home, we request your understanding if any calls are interrupted by children or other family sounds.

Suspensions and dispensations

Find out more about how to obtain a suspension or dispensation.

Other items

Until further notice, we will not be responding to requests for new parking restrictions or any other non-critical requests.

Warning signCoronavirus (COVID-19): Our Customer Service team is offering pre-booked appointments at the Forum in Hemel Hempstead for queries that cannot be dealt with over the telephone or online. To book, call 01442 228000. We continue to provide a full range of services online and via telephone. For council service updates and other advice, please see our COVID-19 page×