Energy Bills Rebate

Updated 25 July 2022

We have now sent letters to everyone we think is entitled to the rebate, or made payment into the bank account for residents who pay their Council Tax by Direct Debit. If you have not yet received a letter or payment, please see below.

Providing your bank details

If you have received a letter from us - please click the button below and complete the online form to give us your bank details to receive the payment. 

Provide your bank details now 

What is the Energy Bills Rebate?

The Government has announced support for households with the rising cost of energy bills by providing a £150 one-off payment that does not need to be repaid.

Households are eligible where, on 1 April 2022, they are liable for Council Tax on a property that is in Council Tax bands A to D, and which they live in as their main home.

Where the occupants of a property in bands A to D are exempt from Council Tax on 1 April 2022, they are eligible if the property falls into one of the following classes of exemption:

  • Class N (students - other than Houses in Multiple Occupation for Council Tax purposes)
  • Class S (under 18s)
  • Class U (people with a severe mental impairment)
  • Class W (annexes occupied by a dependent relative).

Your Council Tax bill will tell you the reason for any exemption.

Within Dacorum, this means that we will be making about 43,000 payments to residents.

How will I receive my payment?

We have already made more than 34,000 Energy Bills Rebate payments to residents. 

If you do not pay your Council Tax by Direct Debit, or if you do but we haven't been able to send you a payment automatically, we have written to you telling you how to provide bank details to us.

You will need to complete a short online application form so that we can verify you and your bank account details.

If you do not provide bank account information, or if we are unable to verify the account information you give to us, then we will credit £150 to your Council Tax account instead of sending the money to you.

You say you are unable to verify my bank account - what does this mean?

The Government has given us a number of instructions about checks that have to be done before we can pay the Energy Bills Rebate directly into a bank account. One of these is to use a checking tool called Spotlight to tell us which bank accounts we can pay. We do not get told the exact reasons why accounts are successful in this check, but reasons why they may not be include minor differences in the spelling of names or addresses. It does not mean that there is anything wrong with your bank account.

When we have been unable to verify a bank account using this process, we will instead pay the £150 Energy Bills Rebate to your Council Tax account and use it to reduce your instalments for the rest of this year. This is because this is the next quickest way for us to get the money to you.

If you do not want to use the £150 to reduce your Council Tax instalments, you can request a refund from your Council Tax account. You can do this by emailing us at

What to do if you haven't received a letter

If you haven't received a letter from us, or a credit to your bank account, and you think that you are entitled to the Energy Bills Rebate, please email us at You should tell us your name, address and Council Tax account number.

Local scheme

The Government has also provided funding for us to design a local scheme to provide additional help to residents beyond that provided by the main scheme. This local scheme is being finalised at the moment, and we will publish details of it as soon as we can. We expect that this will be around the middle of August. We do not have any further details at this time.