Contact us

Coronavirus (COVID-19)

Our Customer Service team is offering pre-booked appointments at the Forum in Hemel Hempstead for queries that cannot be dealt with over the telephone or online. To book, call 01442 228000. We continue to provide a full range of services online and via telephone. Our civic offices in Tring and Berkhamsted are also offering pre-booked appointments. For more information, council service updates and other advice, please see our COVID-19 page.

Online

You can make payments, report issues, apply for and request services, and access a range of information 24 hours a day/365 days a year on our website. For more details, click the link below:

Do it online

For all other queries, please use the following contact methods:

Email

customer.services@dacorum.gov.uk

Telephone

Main switchboard: 01442 228000 (open 8.45am to 5.15pm Monday to Thursday, and 8.45am to 4.45pm on Friday)

Housing repairs only: 0800 018 6050 

24-hour automated payments service:  0345 370 6070

Social media

By post

Please write to: The Forum, Marlowes, Hemel Hempstead, Hertfordshire, HP1 1DN

In person

Visit one of our Customer Service Centres (see below for locations and opening times).

Expand all

  • Hemel Hempstead

    Address

    The Forum
    Marlowes
    Hemel Hempstead
    Hertfordshire
    HP1 1DN

    The Forum location map

    Opening hours

    Booked appointments only.
  • Berkhamsted

    Address

    Berkhamsted Civic Centre
    161 High Street
    Berkhamsted
    Hertfordshire
    HP4 3HD

    Berkhamsted Civic Centre location map

    Opening hours

    Berkhamsted Civic Centre is now offering pre-booked appointments for queries that cannot be dealt with over the telephone or online during the following times and dates:

    • Mondays (9am to 5pm) 
    • Tuesdays (9.30am to 12.30pm)

    To book, call 01442 228000. We will continue to provide a full range of services by telephone and on this website.

  • Tring

    Address

    Victoria Hall
    Akeman Street
    Tring
    HP23 6AA

    Tring Victoria Hall location map

    Opening hours

    Victoria Hall in Tring is now offering pre-booked appointments for queries that cannot be dealt with over the telephone or online during the following times and dates:

    • Fridays (9.30am to 12.30pm).

    To book, call 01442 228000. We will continue to provide a full range of services by telephone and on this website.

Out of hours contacts

Homelessness 0800 018 6050
Housing repairs 0800 018 6050
Stray and lost dogs 01442 228418
Housing gas leaks 0800 111 999
Power cuts 0800 316 3105

Senior management 

Chief Executive - Claire Hamilton 
Email: chiefexecutive@dacorum.gov.uk

Leader of the Council - Andrew Williams
Email: andrew.williams@dacorum.gov.uk

Press/media enquiries

Telephone: 01442 228000 and ask for Communications
Email: communications@dacorum.gov.uk

Media releases

You can sign up to receive all our latest media releases by email:

Sign up for media releases via email

Library

Hemel Hempstead Library is based in The Forum in Marlowes. For more information, including opening hours, please visit Hertfordshire County Council's website.

Register Office

Hemel Hempstead Register Office is based in The Forum in Marlowes. For more information, including opening hours, please visit Hertfordshire County Council's website.