Charity collections

Anyone who intends to collect money or other property in public places for charitable purposes must be licensed by us. The aim of this is to ensure that genuine charities benefit from such collections, and that members of the public are not caught out by dishonest or fraudulent collectors.

We currently issue licences for two types of collections, and have a partnership working agreement for a third type.

House-to-house collections

House-to-house collections involve collectors going from door to door to collect money or other goods. They include collections where bags are posted through doors to fill with clothes and other goods, for collection a few days later. See our House-to-house collections page for more details.

Street collections

Street collections take place in streets or other public places, such as parks or market squares, and raise funds for good causes by way of cash donations, or by selling goods to benefit that cause. For more information, see our Street collections page.

Direct debit collections

We have a partnership agreement with the Public Fundraising Regulatory Association in respect of face-to-face fundraising by way of direct debit, covering Hemel Hempstead town centre, which controls the frequency and size of fundraising activities. We require collectors to act in accordance with the Institute of Fundraising's Code of Fundraising Practice, which sets out behaviours that they can and cannot use to solicit donations.

Complaints

The Fundraising Regulator sets and maintains the standards for charitable fundraising. For more information, including how to make a complaint, visit www.fundraisingregulator.org.uk.