The refuse truck may have been full, and needed to be emptied before it could collect any more waste. Green waste is taken to Cupid Green Depot in Hemel Hempstead, while general waste from the grey bins is taken to Waterdale Transfer Station, near Watford. The refuse truck will usually continue on its rounds afterwards, starting from its last collection point.
It may also be that this vehicle was not scheduled to collect waste from your house. We have a number of vehicles working in the same area at any given time, so another truck should arrive to collect your waste shortly.
If there is a backlog of waste to be collected, due to adverse weather, it takes longer for the vehicles to get around, and they also fill up more quickly. Please be patient while our crews catch up.