Repairs and home maintenance
Osborne changes name to Cardo
Our repairs and maintenance partners, Osborne Property Services, has changed its name to Cardo.
This means there will be a change to:
- uniforms
- identification badges
- vehicle branding
- email addresses.
Cardo is letting our tenants and leaseholders know about the change through letters and reminder texts. If you contact the repairs call centre you will hear a pre-recorded message explaining the branding change.
Tenants can still report repairs online and on the freephone number (see below) in the same way as before.
How to request a repair
Our easy-to-use online system helps you to diagnose what the problem may be and offers lots of advice. All you have to do is fill in the online form and give us your preferred appointment time.
All repairs reported on this system are directed to Cardo (formerly Osborne) the next working day. Cardo will contact you to confirm your appointment.
If you have a repair emergency, please call 0800 018 6050 (option 2) and do not use this system.
Alternatively, you can book a repair by using the freephone number 0800 018 6050 (option 2).
For an emergency heating repair, please call the freephone number 0800 018 6050 (option 1).
More information
For more information about repairs to your council home, please read the Tenants' Handbook - Repairs (PDF 584KB).
Our repairs and maintenance partners, Osborne Property Services, has changed its name to Cardo. This means there will be a change to uniforms, identification badges, vehicle branding and email addresses. Cardo is letting tenants and leaseholders know about the change. Tenants can still report repairs online and on the freephone number in the same way as before. ×