Water charge refunds
Along with many other local authorities we had a long-standing agreement with Affinity Water and Thames Water Utilities where we collected water charges along with your rent. This meant that you did not have to deal directly with Affinity Water and Thames Water Utilities as we managed the billing and collection of payments.
A recent court case involving another local authority challenged this arrangement and the administration costs that they received from Thames Water for collecting water charges on their behalf. The court ruled that they had acted as a "water reseller" and had charged tenants a "commission". As a result of that ruling, we are now paying this money back.
Information for current tenants
In 2021, we wrote to all eligible tenants to inform them that they would be receiving a refund, which was applied to rent accounts automatically. We did not make payments directly to tenants' bank accounts.
Information for former tenants
If you were a tenant with us between 2001 and 2018 and you paid water charges to us with your rent, then you may be entitled to a refund. Please complete the online form (below) to see if you are eligible.
If you are eligible for a refund, and your former rent account is in credit, you will receive the refund directly into your bank account. This may take up to 14 days from receipt of your completed application.
If the account still has rent arrears, in the first instance the credit will be used towards repaying those arrears. Any remaining credit will then be paid to your bank account.
Apply for a water charge refund
Frequently asked questions
For more information regarding water charge refunds, please refer to our frequently asked questions below: