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Tenants and Leaseholders Survey 2020

Every two years we carry out a satisfaction survey to build up a picture of how satisfied our tenants and leaseholders are with various aspects of the service we provide.

We aim to make sure that the survey represents our tenant population in terms of age, gender, property type and location. We sent out text messages, made phone calls to randomly selected phone numbers and visited our sheltered schemes during January and February 2020 to ask our older tenants what they think.


You can view the results of the 2020 survey in our  Tenants and Leaseholders Survey 2020 Report (PDF 1MB).

More information

If you would like to find out more about why we ask for personal information, please see our  Equality and diversity information sheet (PDF 568KB).

You can also read about the results of our previous survey in the  Tenants and Leaseholders Survey 2018 Report (PDF 732KB)