Have your say, influence our services and make a difference.
To get involved and make a difference, you don’t need any previous experience. You just need to be enthusiastic and to care about improving the services that affect you, and other tenants and leaseholders.
Our Tenants and Leaseholders are why we’re here. By knowing what matters to you and what isn’t working so well helps us improve our services and focus on the things that count. The impact assessment (PDF 2.84MB) document showcases the impact Tenants and Leaseholders have had during 2019-2020 by getting engaged in activities with us to ensure an excellent housing service for all.
We want our services to be the best that they can be, and we’re always trying to make them even better. We want you to help us to do this. Please see our Menu of Involvement (PDF 2MB) for more information about the different ways you get involved with us.
Our Get Involved Strategy - 2020-2024 (PDF 3.5MB) outlines our commitment to giving our tenants and leaseholders a voice.
If you would like to know more, please email firstname.lastname@example.org
Repairs and maintenance service
We will be getting a new repairs and maintenance service in 2024.
During July and early August 2022, we held 13 focus groups across Dacorum and met with almost 100 tenants and leaseholders who have told us what they think is working well with the current service, where improvements could be made, and what those improvements could be. Thank you to everyone that took the time to come and speak to us.
If you were unable to attend a focus group and would still like to tell us what you think, please complete our online survey, which will be available until Friday 19 August 2022.
In the autumn, we will be sharing the key themes from the focus groups with our tenants and leaseholders, which will inform the new service.
Repairs satisfaction survey
In 2021, we launched a new satisfaction survey for responsive repairs. Shortly after your housing repair is completed, we will send you a link by email or text message. If we don't have these details on your tenancy record, we will call your landline and ask you to spend a few minutes going through the survey with us.
As always, we will never pass your information outside the housing service or ask for any financial details. The results of this survey will help us to improve services.
If you have any queries, please email email@example.com
Tpas - Pro Landlord Accreditation
Our approach to tenant engagement led to us becoming the first landlord in the country to achieve the Tpas (Tenant Participation Advisory Service) Pro Landlord Accreditation, which was the highest level that Tpas awards. We continue to use Tpas as a source of expertise when developing new methods of resident engagement such as our new scrutiny boot camps.
If you're a Council Tenant or Leaseholder and would like to get involved with us, please tell us what you're interested in by filling in our register of interest form below:
Register your interest