Our policies

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• What you can expect from us
  • We will endeavour to collect your domestic waste on the same day each week (except for bank holidays, Christmas and New Year) and in cases of severe weather.
  • We will advertise any changes to your service in advance using our website, our text service, Facebook and Twitter.
  • We will provide you with one 240-litre grey bin for your non-recyclable waste; one 240-litre green-lidded bin for your green waste, one 240-litre blue-lidded bin and a kitchen and kerbside caddy.
  • After emptying your bin and caddy, we will return your bin and caddy to where they were collected from.
  • We will endeavour to keep your street clean after your waste collection by clearing up any spillages made by the crew whilst collecting the waste.
  • If we make a mistake and miss your bin, we will endeavour to action your report of a missed collection by the end of the next working day.
  • We will provide assisted collections for the elderly and the infirm who meet the criteria upon application.
  • Large families of six or more residents can apply for a larger blue-lidded bin (360 litres), second kerbside caddy and a larger grey bin (360 litres).
• How you can help us
  • Please ensure that you put the correct bin out each week by 6.45am on the day of your scheduled collection and place it back onto your property after collection.
  • Please report your missed within 48 hours of your scheduled collection by completing our missed bin collection form.
  • If your blue-lidded bin is full, please put your surplus recycling items, such as plastics and cans, in a sturdy container for collection. Do not put excess recycling in carrier bags - these will not be collected. This requirement is for the health and safety of our collection crews.
  • Please do not contaminate your green-lidded bin, kerbside caddy or your blue-lidded bin by placing the wrong items in them. If you do this, the bin/caddy will not be collected. Bins that are persistently contaminated, even after consultation, will be removed from your property until compliance is agreed.
  • Please do not put out extra rubbish with your grey bin, green-lidded bin or kerbside caddy.
  • Only use wheeled bins provided by us. Any other wheeled bins may not meet our safety standards and may put our operatives at risk. Non-Dacorum Borough Council wheeled bins will not be emptied.
  • Please recycle as much as you can and try to reduce the amount of rubbish that you produce.
  • It is your responsibility to store your waste in a safe and tidy manner between collections.
  • We will not collect any waste not presented for collection, unless otherwise agreed.