Get involved 

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• Tenant and Leaseholder Committee

  The Tenant and Leaseholder Committee (TLC) meets every two months to review key areas of the housing service. It will also be used as the formal part of any consultation process.

  Interested in joining?

  Please take a look at our  Menu of Involvement (PDF 2MB) for more information about the TLC and the other ways you can get involved with your Housing Service. If you would like to talk to someone about the TLC or are interested in applying to join, please email talk-to-us@dacorum.gov.uk with your details and someone will get back to you, or fill in the  Tenant and Leaseholder Committee application form (PDF 131KB) and email it to us at  talk-to-us@dacorum.gov.uk. 

  Meeting notes

  See below for notes of the most recent meeting:

   Tenant and Leaseholder Committee meeting notes - 18 July 2024 (PDF 203KB)

  Any reports mentioned in these notes are available on request from talk-to-us@dacorum.gov.uk.

  Meeting dates 2024

  All meetings run 7pm to 8.30pm at The Forum unless stated otherwise.

  Tenant and Leaseholder committee meeting dates for 2024

  When	Format	Where
  Thursday 26 September	In person/hybrid	Conference Room 2/MS Teams
  Thursday 28 November	In person/hybrid	Conference Room 2/MS Teams

• Supported Housing Forum

  The Supported Housing Forum (SHF) looks at issues affecting the whole of the Supported Housing service.

  The SHF considers key issues that affect Supported Housing residents across the borough. Occasionally, it may discuss issues that impact only one or two of the schemes, or the wider population, particularly those aged 60 and over.

  It is not a place to bring individual scheme issues to, unless all formal procedures to resolve them have failed. We encourage tenants to raise scheme-specific issues at the Tenant Information Meetings (TIMs), which we hold at each Supported Housing Scheme.

  The SHF comprises 13 representatives, who come from different Supported Housing accommodation settings within Dacorum.

  If you have an issue you believe should be discussed by the SHF, but you don’t know any of the representatives, you can contact us by:

  • speaking to your Supported Housing Officer and asking them to pass on your message
  • emailing supportedhousing@dacorum.gov.uk
  • calling 01442 228000 and asking for "Supported Housing"

  Meetings in 2024

  All meetings run between 2pm and 4pm, unless otherwise advised.

  Date	Location
  Tuesday 19 March 2024	Betty Patterson House, Communal Lounge
  Tuesday 11 June 2024	Council Chamber, The Forum
  Tuesday 10 September 2024	Council Chamber, The Forum
  Tuesday 10 December 2024	Council Chamber, The Forum

  Meeting minutes and terms of reference

  See below for notes of the most recent meeting:

  •  Supported Housing Forum meeting notes - 12 September 2023 (PDF 168KB)

  See below for the Supported Housing Forum terms of reference:

  •  Supported Housing Forum terms of reference (PDF 702KB)

  How to get involved

  If you'd like to get involved, please speak to your supported housing officer or email talk-to-us@dacorum.gov.uk.

• Focus groups

  We run regular focus groups to review and improve our services.

  These sessions are informal and enjoyable, and give you the opportunity to have your say on new ideas or ways of working.

  If you would like to take part or know more, please email talk-to-us@dacorum.gov.uk.

• Mystery Customers

  We want to know what it is like to be a customer of our services so that we can gain insight into what you expect and the level of service that you receive. By capturing your feedback, our Mystery Customers programme measures our services with the aim of improving satisfaction and your experience.

  Mystery Customers is...

  • A method for exploring your experiences when reporting issues to us
  • Your view at a snapshot in time
  • Carried out in a variety of ways (in person, by telephone, letter, email, online or by contacting us on social media)
  • A way of identifying strengths and weaknesses in dealing with customers
  • A method of measuring performance against set service standards
  • A useful aid for identifying training needs
  • A chance to provide open, honest and constructive feedback

  For more information and to register your interest, please fill out our short online form:

  Register your interest

• Dacorum Online Training (DOT)

  Dacorum Online Training (DOT) is an online portal that provides free training and wellbeing courses for both existing tenants and housing applicants. Find out more.

• Resident Scrutiny Boot Camps

  Resident Scrutiny Boot Camps are informal online events in which a group of Dacorum’s residents and staff get together to scrutinise a service. During the session you will look at performance information and may receive a presentation from staff about a service. You'll then get the opportunity to talk about your experiences and ideas for improvement in small groups.

  By the end of each session, you will have a list of recommendations for change, which is then worked on by our staff. You'll then be invited to follow-up sessions to monitor the agreed recommendations and find out how we are putting them in place.