Repairs and home maintenance

We apologise that we are continuing to experience high levels of demand and this is causing a delay in our service delivery. We are working hard with our partners to resolve this and resume normal response times. We will be prioritising repairs according to urgency and will continue to deal with emergency repairs within usual timescales. We ask that you remain respectful to our teams.

How to request a repair

Our easy-to-use online system helps you to diagnose what the problem may be and offers lots of advice. All you have to do is fill in the online form and give us your preferred appointment time.

Request a housing repair

All repairs reported on this system are directed to Osborne the next working day. Osborne will contact you to confirm your appointment. 

If you have a repair emergency, please call 0800 018 6050 (option 2) and do not use this system.

Alternatively, you can book a repair by using the freephone number 0800 018 6050 (option 2).

For an emergency heating repair, please call the freephone number 0800 018 6050 (option 1).

More information

For more information about repairs to your council home, please read the  Tenants' Handbook - Repairs (PDF 322KB).