Our vision

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• Housing Revenue Account Business Plan 2021-2024

  The Housing Revenue Account Business Plan 2021-2024 sets out the vision, priorities and financial position of the Housing Service.

   HRA Business Plan 2021-2024 (PDF 1.8MB)

• Housing Strategy 2019-2021

  Our Housing Strategy provides a clear vision for housing in Dacorum, setting out long-term objectives, targets and policies. For full details, please view the following document:

   Housing Strategy 2019-2021 (PDF 3.83MB)

• Housing Income Management Strategy 2018-2022

  The Housing Income Management Strategy sets out how we will effectively manage our income. Its aim is to maximise collection whilst supporting our more vulnerable tenants, so that we can continue to provide high-quality services that meet the needs of all those who access the housing service.

   Housing Income Management Strategy 2018-2022 (PDF 2MB)

• Homelessness and Rough Sleeping Strategy 2020-2024

  The Homelessness and Rough Sleeping Strategy sets out how we as a housing service will consider the needs of homeless households and offer assistance to those who we have a statutory duty to support. It also details the approach taken to prevent homelessness within the borough.

   Prevention of Homelessness and Rough Sleeping Strategy - 2020-2024 (PDF 4MB)

• Asset Management Strategy 2016-2020

  Homes for the Future sets out our commitment to both maintaining and improving our housing stock while continuing to provide value for money for our tenants.

   Asset Management Strategy 2016 - 2020 (PDF 1MB)

• Tenancy Strategy 2019-2023

  We are committed to ensuring that local people have access to genuinely affordable homes. This strategy applies to all homes owned and managed by our housing service.

   Tenancy Strategy - 2019-2023 (PDF 5.01MB)

• Get Involved Strategy 2020-2024

  This strategy sets out our commitments to listening to and working with residents, giving them a voice to influence housing service delivery.

   Get Involved Strategy - 2020-2024 (PDF 3.5MB)

• Private Sector Housing Strategy 2020-2024

  This strategy outlines our approach to regulating the private sector to ensure all Dacorum residents live in homes that are safe and meet the required standards.

   Private Sector Housing Strategy 2020-2024 (PDF 2.4MB)

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• Aids and Adaptations Policy

  This policy sets out our approach to assessing proposed Aids and Adaptations for tenants living in our properties.

   Aids and Adaptations Policy (PDF 741KB)
   Aids and Adaptations - Appendix A - Decision Making Tree Template (PDF 278KB)

• Anti-Social Behaviour (ASB) Policy

  The Anti-Social Behaviour Policy sets out our commitment to responding efficiently and effectively to tackle incidents of ASB.

   Anti-Social Behaviour (ASB) Policy (PDF 999KB)

• Decant Policy

  This policy details our approach when we ask a tenant to move out of their current home on a temporary basis - for example, when major repairs or refurbishment is taking place.

   Decant Policy (PDF 708KB)

• Fire Safety Policy

  The Fire Safety Policy sets out our approach to managing fire safety in properties we own and manage. We want to ensure the safety of all people living, working or visiting our properties.

   Fire Safety Policy (PDF 618KB)

• Gas Safety Policy

  The Gas Safety Policy sets out how we prioritise the health and safety of all people who live, work in or visit our properties.

   Gas Safety Policy (727KB)

• Help to Move Policy

  This policy sets out our approach to helping tenants who wish to move from their current Dacorum Borough Council home into more suitably sized accommodation. 

   Help to Move Policy (PDF 709KB)

• Housing Allocations Policy

  The  Housing Allocations Policy (PDF 1MB) sets out how we prioritise applications for council and housing association homes based on your circumstances and level of housing need.

  We reviewed the Housing Allocations Policy in 2022 and made some changes to the way we allocate council housing. The new policy was adopted and implemented on Monday 4 July 2022.

  The policy helps us make sure that council homes go to people in greatest housing need. We do not discriminate and we make the best use of our resources.

• Houses in Multiple Occupation (HMO) Policy

  The Houses in Multiple Occupation (HMO) Policy sets out our commitment to working with landlords and private tenants to ensure Houses in Multiple Occupation are safe places to live.

   Houses in Multiple Occupation (HMO) Policy (PDF 722KB)

• Involved Tenants Expenses Policy

  The Involved Tenants Expenses policy sets out our commitment to paying modest and reasonable expenses to residents who are members of our committees or groups.

   Involved Tenants Expenses Policy (PDF 556KB)

• Mobility Scooter Policy

  This policy sets out our approach to all residents of Dacorum Borough Council housing wishing to own or use a mobility scooter, together with the requirements that both ourselves and residents must comply with to ensure their safe storage and use.

   Mobility Scooter Policy (PDF 641KB)

• Mutual Exchange Policy

  The Mutual Exchange Policy sets out how we will deal with requests for tenants to take part in a mutual exchange or mutual transfer with either existing tenants of Dacorum Borough Council or tenants of any other social landlord.

   Mutual Exchange Policy (PDF 690KB)

• No Second Night Out Policy

  The No Second Night Out Policy sets out how we will work to prevent and tackle rough sleeping in Dacorum. For more information, please see the following document:

   No Second Night Out Policy (PDF 796KB)

• Private Rented Sector (PRS) Enforcement Policy

  The Private Rented Sector (PRS) Enforcement Policy sets out how we will take appropriate action using powers outlined in relevant legislation (for example - the Housing Act 2004 and the Health and Safety Rating System) to tackle ‘rogue landlords’.

    Private Rented Sector (PRS) Enforcement Policy (PDF 929KB)

• Pet Policy

  The Pet Policy sets out our approach to ensuring all pet owners living in our properties are responsible for their animals, maintaining their welfare and properties.

   Pet Policy (PDF 849KB)

• Rechargeable Works Policy

  This policy sets out the circumstances under which council tenants will be recharged for works carried out at their home, and our approach to carrying out the work and obtaining payment.

   Rechargeable Works Policy (PDF 765KB)

• Rents and Other Charges Policy

  The Rents and Other Charges Policy sets out how we set rent levels in line with central government policy and offer a range of accessible ways for tenants to pay their rent and other charges owed to us.

   Rents and Other Charges Policy (601KB)

• Rent Arrears and Write Off Policy

  The Rent Arrears and Write Off policy sets out our position on managing tenant debt. It applies to current tenant arrears, rechargeable works debts, former tenant arrears, service charge debts and any other debt due to the Housing Service.

   Rent Arrears and Write Off Policy (PDF 730KB)

• Repairs, Maintenance and Improvements Policy

  This policy sets out our approach to delivering repairs, maintenance and improvements to our housing stock. It details our aspiration to achieve high-quality services that protect the value of our housing stock and ensure that we achieve our obligations and promises to residents in respect of Dacorum Borough Council housing.

   Repairs, Maintenance and Improvements Policy 2021 (PDF 829KB)

• Safety in Communal Areas Policy

  The Safety in Communal Areas policy sets out how we are committed to ensuring that all communal areas in our blocks are well kept, meet all regulatory requirements and are a safe and enjoyable place for residents and staff.

   Safety in Communal Areas Policy (PDF 593KB)

• Solid Fuel Policy

  This policy set out our approach to solid-fuel appliances in Council-owned homes.

   Solid Fuel Policy (PDF 591KB)

• Temporary Accommodation Policy

  The Temporary Accommodation Policy sets out how we work to provide and maintain suitable temporary accommodation and how we support people who have become homeless.

   Temporary Accommodation Policy (PDF 831KB)

• Tenant Alterations and Improvement Policy

  The Tenant Alterations and Improvement Policy sets out our approach to granting permission for tenant alterations and improvements. It also details how we will ensure this is appropriately carried out.

   Tenant Alterations and Improvement Policy (PDF 893KB)

• Vehicular Crossing over Amenity Greens Policy

  This policy sets out how we will handle requests for vehicular crossings and dropped kerbs over amenity greens on our housing land.

   Vehicular Crossing over Amenity Greens Policy (PDF 754KB)

• Water Treatment Policy

  Under health and safety law, we must consider the risks from legionella bacteria that may affect our staff, residents and other members of the public and take suitable precautions. This policy covers all properties owned and managed by the housing service (and for which Dacorum Borough Council is the duty holder).

   Water Treatment Policy (PDF 820KB)