Privacy statement

This privacy notice explains how Dacorum Borough Council (the Data Controller) will use any personal information we collect about you when you use our services. has been developed to provide you with a convenient and secure online service. Dacorum Borough Council is committed to the online privacy of all of its users.

This privacy statement applies solely to information on this website.

View our other privacy notices.

It has been written to give you a clear explanation of our data processing practices to safeguard you and your personal information.

The use of the term "partners" denotes businesses and other authorities who work closely with Dacorum Borough Council to provide a service to the public.

If you have any questions or concerns relating to this policy and the General Data Protection Regulations (GDPR), please contact us using one of the methods listed at the bottom of this page.

By using this website you are accepting the terms and conditions of use contained within this policy. If this policy is not acceptable to you, please do not use the Dacorum Borough Council website.

Notification of changes

From time to time it will be necessary to update this privacy policy. This is in order to ensure our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy in force at the time the information was collected.

Information collected

Dacorum Borough Council is the sole owner of the information on this site. We will not sell, share or rent any information on the website to third parties in any way, unless:

  • it is stated on the web page at the point of collecting information from you, or
  • it is outlined in this policy statement, or
  • it is required by law.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address or phone number. You may, however, visit our site anonymously.

We automatically receive and record information on server logs from your browser. Dacorum Borough Council only monitors the IP (Internet Protocol) addresses of visitors to collect statistical data about usage patterns on our website. This information does not relate to any personal detail of an individual so all visitors to our site remain anonymous.

Users have several opportunities to provide online views and comments about the website, Dacorum Borough Council, and its services from our website. The information provided by users via this service will be acted upon according to the content of the communication. Dacorum Borough Council may contact users in order to reply to the issues raised.

Dacorum Borough Council will retain all communications received in order to produce statistical analysis reports on the comments received. All personal information collected on the website will be used for the purpose of delivering the service for which the information was supplied.

How long will we keep this information?

We will destroy this personal information in accordance with our  Retention Policy (PDF 1MB). To determine how long we should keep information, we consider what the legislation states and what is good practice. This means we will securely destroy the information once we no longer need it.

If you'd like to know the specific period of time that relates to your personal information, please email

Correcting and updating personal information

If you need to change or modify information that you have previously provided, you can do so by contacting the Council by email or by post.

Changes to our Data Protection Policy

We have a  General Data Protection Regulation (GDPR) Policy (PDF 235KB). For more details on GDPR, please see our personal information page.

We review this policy on an annual basis, or before if there are legislative requirements to do so.

Data Protection Officer

Our Data Protection Officer, for the purposes of Articles 37 to 39 of the General Data Protection Regulation, is the Information Security Team Leader (Legal Governance). You can contact them by emailing or calling 01442 228538.


A cookie is a means for your web page browser to hold a small amount of information either in memory or on your hard disk, for use during your website visit. It is important to stress that cookies do not damage your computer, since they cannot look into your computer and find out information about you or read any personal material kept on your hard drive.

There are two types of cookies - session and persistent cookies. Session cookies disappear after you close your browser, whereas persistent cookies are stored for a length of time on your hard disk after which they "expire" automatically.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Any Dacorum Borough Council cookies that are used or that remain on your PC do not contain any record of the information you may enter, nor any other personal information, and are only used so that interactive sessions function correctly. No other website can read the id we store in our cookies and we do not read any information from other websites.

If you follow any external links from Dacorum Borough Council to visit another website, you might encounter the use of cookies on those sites, which of course is beyond the control of Dacorum Borough Council.

If you would like more information about what cookies can do, and how you can manage or refuse them, we recommend visiting the All About Cookies website.

These web pages are produced by the Interactive Advertising Bureau (IAB), who develop standards and guidelines to support online business processes.

For more information please read our Cookies Policy.


Access to all our user information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

The servers on which we store personally identifiable information are kept in a secure environment, which is continually monitored and tested.

Contact us

Please contact us if you have any questions about our GDPR, or concerns about how we handle your information. Email or write to us at: Legal Governance Department, Dacorum Borough Council, The Forum, Marlowes, Hemel Hempstead HP1 1DN.  

*This privacy notice was last updated on 20 April 2018.

Page Last Updated: Tuesday, 18 April 2023 at 04:10 PM

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